Naver Ltd is committed to protecting the privacy of those using our Internet sites and the confidentiality of the personal information visitors and Customers provide us.

Naver Ltd is registered under the Data Protection Act 1998 and complies with the act in all our dealings with your personal data.

Naver Ltd will never sell personal information or share personal information with third parties. We only disclose data if obliged to do so by law.

When you visit our website our server only recognises your IP address.

We collect information volunteered by visitors to our websites when they place an order, submit a contact / enquiry form or subscribe to e-mail services. This information is used to supply / gauge their requirements and / or provide possible solutions.

We may, from time to time, use your contact details to advise you about new products / services and / or provide you with other information. If, at anytime, you wish to terminate this contact or view/change the information we hold about you, just let us know (see below).

We use Cookies* to help identify users and gather simple statistical information about how the websites are used. This helps us improve and develop our sites according to user needs and preferences. *A Cookie is a piece of information sent via your Internet browser and stored on your local hard drive. They do no harm and you can choose to accept or reject them by changing the settings on your browser.

Security is of paramount importance to us. We always use industry-standard encryption technologies when transferring and receiving Customer data and our servers are protected against the loss, misuse or alteration of this information.

All credit / debit card payments are processed through Worldpay, via a secure link. We do not see or hold Customer's credit / debit card details given over the Internet.

Naver Ltd is constantly reviewing its services to customers and its related business processes. Our Privacy Policy may change as a consequence.

For further information about Naver Ltd's Privacy Policy and to view, change or delete the personal information we hold on you, contact:

David McGillivray IT Manager
Naver Ltd
Naver House
Naver Road
Thurso
KW14 7QA

T: 01847 892892
E: Email David

Quality Objectives

To ensure that Naver Ltd services, products and Customer care:

• Meet, and continue to meet, Customer requirements.
• Are provided in a cost effective way which contributes positively to our business results and Customer satisfaction.
• Are reviewed regularly and systematically in line with the principles of business excellence and best practice.

Quality Policy

• To ensure products and services meet Customer requirements an appropriate quality monitoring process maintained. This process involves regular communication with Customers to ensure we effectively meet their expectations.
• To ensure products and services are provided in cost effective ways and achieve Customer satisfaction, key management processes, resources, products and services will be subject to regular audit and review, taking into account Customer feedback.
• Naver Ltd is registered as an Investor in People (IiP) and the principles of IiP have been fully embraced within the Company.

Commitment

To ensure the Quality Objectives and Policy are understood at all levels in the Company, Naver Ltd selects employees on the basis of appropriate experience and qualifications and provides appropriate induction and on going training in both job specific skills and the operation of the Quality Management Policy.

The Naver Management Team is committed to the above Quality Objectives and Policy and expects all employees to contribute to the improvement of the Company's Quality Policy as a means of ensuring Customer satisfaction and the viability of the business.

The Directors of Naver Ltd recognise their duties under the Health and Safety at Work Act and are committed to ensure the health, safety and welfare of everyone involved. In particular they:

• Accept that Health and Safety are Management responsibilities, which require a structured organisation with clearly defined roles and responsibilities.
• Recognise that people are paramount to the Company and will ensure that they are competent and suitably trained for the tasks, which they are asked to carry out.
• Will ensure a safe place of work, safe systems of work, safe access/egress, safe transport and handling of articles and substances, a safe environment and welfare facilities and information, instruction, supervision and training.
• Will provide a Safety Management System, which will as a minimum achieve the laid down legal requirements. This will be achieved through risk assessment, procedures and Work Methods, which systematically identify all hazards within our activities and eliminate or adequately control the associated risks.
• Will ensure a clear communications system for everyone involved on all Health and Safety issues through structured meetings, presentations and publications.
• Promote co-operation between individuals, safety representatives and groups so that health and safety is a collaborative effort.
• Encourage the development of a supportive workplace health and safety culture, which recognises the need for the establishment and maintenance of high standards by everyone at all times.
• Will ensure that the Safety Management Systems are monitored and reviewed against legal and Company requirements. Any deficiencies will be addressed through the safety policy.
• Will use the investigation of accidents and incidents as a Management tool to prevent re-occurrence, provide analytical details and to identify inadequacies in management control.
• Provide sufficient and adequate resources including time and money to ensure that the requirements of the safety policy are carried out safely.
• Recognise and incorporate into our working procedures, the health and safety requirements and standards set by our Customers when working at their locations.
• Provide advice to our Customers on health and safety standards and be advised by them where appropriate in order to achieve best practice.

Everyone engaged in Naver Ltd's activities has a duty to comply with the requirements of the policy and to act in a reasonable manner to prevent injury to themselves or others that may be affected by what they do or do not do. They also have a duty to co-operate with the Company to enable minimum legal obligations to be met. Everyone is encouraged to submit suggestions and ideas, which will allow participation in the promotion of a positive health and safety culture. This Policy Statement will be reviewed annually.

Naver Ltd is committed to conducting its business activities in a manner which protects and seeks to improve the environment. These activities will also be conducted in an approved manner to our Customer's requirements in compliance with any Contract Specific Environmental Objectives and our statutory obligations.

The Directors of Naver Ltd are responsible for the environmental performance of the Company.

The specific environmental objectives of the Company are assessed and reviewed annually. The annual review ensures Naver Ltd is in a position to anticipate forthcoming Customer and new legislative requirements where we can respond and implement as appropriate in a planned and timely manner.

The following are the key principles of this policy:

• Compliance with and enhancement of performance required by current legislation.
• The development internally and externally of environmental improvement opportunities.
• The allocation of resources, the supply of information for, and the training of personnel in, effective operating practices and procedures, which are interfaced with the Company Quality and Safety Management Policies.
• Maintaining a high standard of environmental impact awareness and creating opportunity for improvement is a corporate objective and a personal objective of everyone involved.
• Implementation of energy efficiency, waste reduction and appropriate environmental improvement initiatives.
• Sub-contractors and suppliers adopt similar principles for services and supplies.
• Accountability for Complaints, Incidents, Audits and Retention of Records in pursuance of continual improvement in environmental performance.

The Nature and Scope of Discrimination

Naver Ltd recognises that negative discrimination on the grounds of social background, age, gender, nationality, race, disability, sexuality, religious and political affiliation, amongst others, takes place in contemporary society. It is the company's aim to minimise the impact of such discrimination on members of staff and potential members of staff, whether they occur directly or indirectly, intentionally or unintentionally. In taking such action the company intends that, in practice, its employment opportunities be genuinely available to all on an equal and appropriate basis.

Aims

Naver Ltd's aim is to ensure that no job applicant or member of staff receives less favourable treatment on any grounds not relevant to good employment practice such as political beliefs, gender, marital status, race or ethnic origin, age, disability, religious affiliation and social background.

Implementation

In order to achieve such aims the equal opportunities policy requires to be applied and implemented across the full range on the Company's activities. In particular, the following areas will receive priority attention.

• recruitment, selection and promotion of staff
• resources
• the content, format and impact of company information and publicity material
• the accessibility of buildings and facilities
• counselling, support and advice for all staff
• discipline and grievance procedures
• harassment and the recording of discriminatory incidents
• staff training and development
• appraisal and performance management procedures

The Company's environment should be one in which:

• it projects itself, in policy and in practice, as committed to equality of opportunity.
• there are mechanisms to support any member of staff who feels they have been the victim of harassment or discrimination.
• all staff will be given the opportunity to comment on the training and development policy and to work towards the full implementation of a policy which enjoys broad support.